Support

Cabaret Systems Support

Cabaret Systems is pleased to offer 24-hour support for our hardware and software products. Standard support is available Monday through Thursday, 8:30 a.m. to 9 p.m. and Friday, 8:30 a.m. to 7:00 p.m.(EST) by calling 1-704-333-1100. For emergencies only, we are available after these hours at 1-704-661-7712

Email support questions to support@cabaretsystems.com will usually be answered within 24 hours (except on weekends and holidays).

Support Options

Maintenance Contracts

We have Software Only or Software/Hardware Maintenance Agreements available; both include 24-hour support, as well as free upgrades. If needed, we will provide on site support, however there may be a trip charge included. The hardware portion of the combined agreement covers normal wear and tear of the hardware at no charge except for shipping. Acts of God are not covered.

Frequently Asked Questions

The following FAQs can answer many questions and are available for download in .pdf format:

Squirrel Professional

Frequently Asked Questions

Squirrel Manuals

MAITRE'D

Frequently Asked Questions

Cabaret Development Software

Assisted Support

All new Cabaret products come with a 90-day warranty from the Live date. This warranty covers normal wear and tear on hardware and software support and upgrades. If additional training is needed our daily training rate is $700.00 a day

Pay-Per-Call Support

Support is available Monday through Thursday, 8:30 a.m. to 9:00 p.m. and Friday, 8:30 a.m. to 7:00 p.m. EST by calling 1-704-333-1100.
For emergencies only, we are available after hours by at 1-704-661-7712.

Hardware Repair

Our current hardware repair rate is $150 per hour

Support Request by Email

Support is available over the internet using our Support Request Email. General questions will be answered free of charge. You will be advised (via email) if any support time is required to resolve your problem.

You may also simply send an email to our support department at support@cabaretsystems.com